soloh solutions

The following terms and conditions of service apply to all products and services provided by soloh solutions

All work is carried out by soloh solutions on the understanding that the client has agreed to soloh solutions’s terms and conditions.

Copyright is retained by soloh solutions on all design work including words, pictures, ideas, visuals and illustrations unless specifically released in writing and after all costs have been settled.

If a choice of design is presented, only one solution is deemed to be given by soloh solutions as fulfilling the contract. All other designs remain the property of soloh, unless agreed in writing that this arrangement has been changed.

Project Acceptance
At the time of proposal, soloh will provide the customer with a written estimate or quotation. The Terms and Conditions can be read on soloh's website.

A copy of the written estimate or quotation is to be signed and dated by the customer to indicate acceptance and should be returned to soloh solutions. Alternatively, the client may send an official order via email or via Royal Mail in reply to the estimate or quotation which binds the client to accept soloh solutions' terms and conditions. No work on a project will commence until either document has been received by soloh solutions.

Design Charges
Charges for design services to be provided by soloh solutions, will be set out in the written estimate or quotation that is provided to the customer. At the time of the customer's signed acceptance of this estimate or quotation, indicating acceptance of the Terms & Conditions, a non-refundable deposit of 50% of the quoted fee may become immediately due. If applicable work on the project will not commence until soloh solutions has received this amount.

Charges for Other Services
Charges for any additional services over and above the estimated design will become fully payable (100% of the quoted amount) at the time of quote acceptance or in unusual cases at the discretion of soloh solutions.

Payment
The customer will be provided with an Approval Form prior to final publication. At this time the remainder of the amount due will become payable and the customer will also be required to sign and return the Approval Form to soloh solutions. Payment will be due within 14 days of final invoice. Full publication of the Web Pages may take place only after full payment has been received. Any material previously published may be removed if payment is not received. When this occurs a minimum charge of £50 will be required to have the site restored.

Accounts that have not been settled within 7 days of our final reminder will incur a late payment charge of 10% of the amount outstanding. You will also be charged statutory interest of 8% above the reference rate (fixed for the six month period within which date the invoices became overdue) pursuant to the late payment legislation.

Website Maintenance

• Maintenance charges are strictly through invoice per month or per annum
• Maintenance may be cancelled at any time by the customer allowing 3 months prior notice.
• Maintenance includes small textual changes to the customer’s web site, on line statistics generated week by week, help and support and regular communication via phone calls or newsletter.
• Maintenance costs are negotiable depending upon requirements and size of site.

Default
An account shall be considered default if it remains unpaid for 30 days from the date of invoice, or following a returned cheque. soloh solutions shall be considered entitled to remove soloh solutions' and/or the customer's material from any and all computer systems, until the amount due has been fully paid. This includes any and all unpaid monies due for services, including, but not limited to, hosting, domain registration, search engine submission, design and maintenance, sub-contractors, printers, photographers and libraries.

Removal of such materials does not relieve the customer of its obligation to pay the due amount. Customers whose accounts become default agree to pay soloh solutions reasonable legal expenses and third party collection agency fees in the enforcement of these Terms and Conditions.

Copyrights and Trademarks
By supplying text, images and other data to soloh solutions for inclusion in the customer's website or other medium, the customer declares that it holds the appropriate copyright and/or trademark permissions. The ownership of such materials will remain with the customer, or rightful copyright or trademark owner.

Any artwork, images, or text supplied andor designed by soloh solutions on behalf of the customer, will remain the property of soloh solutions and/or its suppliers.

The customer may request in writing from soloh solutions, the necessary permission to use materials (for which soloh solutions holds the copyright) in forms other than for which it was originally supplied, and soloh solutions may, at its discretion, grant this. Such permission must be obtained in writing before it will allow any of the aforesaid artwork, images, text, or other data to be used.

By supplying images, text, or any other data to soloh, the customer grants soloh permission to use this material freely in the pursuit of the design.

Should soloh solutions, or the customer supply an image, text, audio clip or any other file for use in a website, multimedia presentation, print item, exhibition, advertisement or any other medium believing it to be copyright and royalty free, which subsequently emerges to have such copyright or royalty usage limitations, the customer will agree to allow soloh solutions to remove and/or replace the file on the site.

The customer agrees to fully indemnify and hold soloh solutions free from harm in any and all claims resulting from the customer in not having obtained all the required copyright, and/or any other necessary permissions.

Alterations
The customer agrees that changes required over and above the estimated work or required to be carried out after acceptance of the draft design will be liable to a separate charge.

The customer also agrees that soloh solutions holds no responsibility for any amendments made by any third party, before or after a design is published.

Search Engine Submission: soloh solutions is not responsible for the client’s on-going web site promotion. Should the client require the site to be promoted a separate contract must be agreed. soloh solutions can make no guarantees about the success of any search engine promotion activity because this is controlled by the search engines.

Cancellation
Should the client wish to cancel at any point during the process they shall remain liable for the work that has taken place and shall be invoiced accordingly.

Notes
Should soloh solutions waive any of these terms on an individual basis, this shall not affect the validity of remaining clauses or commit soloh solutions to waive the same clause on any other occasion.

By agreeing to these terms and conditions your statutory rights are not affected.

soloh solutions reserves the right to change or modify any of these terms or conditions at any time. Should clarification of any of the above be required please contact us.